Privacy Policy
Last updated: 22/9/26
This Privacy Policy explains how Motiva collects, uses and protects your personal information when you use our website at motiva-elec.com, contact us, or sign up to receive updates from us.
Who we are
This website is operated by Motiva.
If you have any questions about this policy or how we handle your information, please contact us:
- Email: sales@motiva-elec.com
- Phone: 020 8191 9554
- Post: Motiva, Unit 2, Suite E, Riverside Building, 2 Kings Inch Way, Renfrew, PA4 8YU, United Kingdom
The information we collect
Information you give us. When you complete an enquiry form, sign up to our email updates, or contact us by email or phone, we may collect:
- your name and job title
- your company name
- your email address and phone number
- details of your enquiry, such as the products or applications you are interested in
- any other information you choose to include in your message
Information collected automatically. When you visit our website, we collect information about how you use it. This includes:
- the pages you visit and how long you spend on them
- how you arrived at the site, for example from a search engine or a link
- your approximate location (country or city level)
- your browser type, device type and operating system
This information is collected in aggregate and is used to understand how the website is performing. We do not use it to identify individual visitors.
How we use your information and our lawful basis
Responding to enquiries and providing quotations. We use your contact details and enquiry information to reply to you, provide product information and quotations, and discuss your requirements.
Sending email updates. If you sign up to our email updates, we will send you industry insights, product developments and company news. You can unsubscribe at any time using the link in any email, or by contacting us.
Improving our website. We use track data to understand how visitors use our website so we can improve it.
We do not sell your personal information, and we do not use it for automated decision-making that has a legal or similarly significant effect on you.
Cookies
Cookies are small text files placed on your device when you visit a website.
We collect statistical information about how our website is used.
You can manage or withdraw your agreement to analytics cookies at any time using the Cookie Settings link at the bottom of every page.
Our website may also use strictly necessary cookies that are required for the site and its forms to work correctly. These do not require consent.
Who we share your information with
We only share your personal information where necessary, with:
- Service providers who help us run our business. They act on our instructions and must keep your information secure.
- Professional advisers, such as our accountants, lawyers and insurers, only where necessary.
- Law enforcement or regulatory bodies, where we are required to by law.
How we protect your information
We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. These include secure (HTTPS) connections on our website, access controls on our systems, and working only with reputable service providers.
Your rights
Under UK data protection law, you have the right to:
- access the personal information we hold about you
- ask us to correct information that is inaccurate or incomplete
- ask us to delete your information in certain circumstances
- ask us to restrict how we use your information in certain circumstances
- object to how we use your information where we rely on legitimate interests, and to object to direct marketing at any time
- ask us to transfer your information to another organisation in certain circumstances
- withdraw your consent at any time, where we rely on consent
To exercise any of these rights, contact us using the details above and we will respond.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can try to put things right.
If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO):
- Website: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
Children
Our website is intended for business customers and is not aimed at children under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.